03 As it was Copyright © 2022 Accenture. All rights reserved. 36 There is a range of subtle but important angles on this loss of intangibles: Firstly—and this is a big one—the office is a place for being together. It’s about sharing moments of camaraderie, trials, triumphs and the pursuit of a goal. Accenture’s research found that people miss being together to share in birthday cake, gossip, and inconsequential pop culture chats, though many have replaced those things at home with solo activities like gardening, pets, or lunchtime workouts. 49 Mentorship is better delivered in person, too. The typical professional learning model is said to be 70% learning on the job by gaining experience through assignments, 10% dedicated learning such as training courses, and 20% observing and discussing with role models. 50 If young workers in particular aren’t exposed to role models, the loss could slow their progress. It’s also easier and more effective to deliver validation when together. An email relationship will never be as fulfilling or stable as one that has the powerful benefits of vocal intonation, body language, and facial expression. Providing regular, informal feedback is almost impossible when people are apart, as it requires scheduling calls or sending emails to employees, rather than grabbing a quick chat. 51 + photo-realistic, vibrant, hyper-realistic, diverse, textured, hyper-realistic, film, vibrant, change 100, aspect ratio 3:2, algorithm version 4