03 As it was Copyright © 2022 Accenture. All rights reserved. 43 There should be new rules to reduce online meetings on days when people are in the office to make space for the intangibles they can’t benefit from at home. If people are taking calls through headphones all day, they’re still isolated—just in a different location. Calendar etiquette should be redesigned to make it acceptable to reschedule calls for the sole reason that the invitee will be in the office that day. In fact, the digital calendar looks like it’s up for complete redesign. Tools are a key part of the redesign, and leaders should scrutinize each for its suitability for hybrid working and ditch those that fall short. Employees will likely have strong views on what works for them, and what puts an unnecessary kink in their working day. They’ll have already spotted opportunities for streamlining, so companies could save time and money by involving them in the discussion. Space design is also important, and some organizations are already creating spaces that foster deeper connections with colleagues. Salesforce, for example, opened a 75-acre ranch where it’s running a range of employee engagement programs to bring people together in person. 55 A lot of people find much-needed balance in the opportunity to choose when they go to the office or work from home. Office environments usually exist within the wider context of a city or town, which must inform strategy for delivering on intangibles. Exactly what cities offer (and how they offer it) was part of the work package for many if not most office workers, and it creates a triangle of places from which people derive invisible benefits: city, workplace, home. Shops, a variety of lunch places, even the scenes people walk past to get to work can all create a vibe that make it worth commuting in. In London, Thursday night is the new Friday—a self- reinforcing trend that allocated Friday as a stay-at- home day, so social engagements moved earlier in the week. 56 + colorful