About the Accenture 2019 About Accenture About Accenture Research Global Payments Survey Accenture is a leading global professional services Accenture Research shapes trends and creates data Accenture conducted an online survey of 240 retail company, providing a broad range of services and driven insights about the most pressing issues global and corporate payments executives globally from the solutions in strategy, consulting, digital, technology organizations face. Combining the power of innovative largest banks in the following countries: United States, and operations. Combining unmatched experience research techniques with a deep understanding of Canada, United Kingdom, Germany, France, Spain, and specialized skills across more than 40 industries our clients’ industries, our team of 300 researchers Italy, Sweden, Finland, Denmark, Norway, Australia, and all business functions—underpinned by the world’s and analysts spans 20 countries and publishes hundreds Japan, India, Hong Kong, China, Singapore, Thailand, largest delivery network—Accenture works at the of reports, articles and points of view every year. Indonesia, Malaysia, United Arab Emirates, Brazil and intersection of business and technology to help clients Our thought-provoking research—supported by Mexico. The survey was conducted between February improve their performance and create sustainable proprietary data and partnerships with leading 14, 2019 and March 10, 2019. The overall margin value for their stakeholders. With 482,000 people organizations, such as MIT and Harvard—guides our of error is +/- 1.55 percentage points at the midpoint serving clients in more than 120 countries, Accenture innovations and allows us to transform theories and fresh of the 95th percentile confidence level. drives innovation to improve the way the world works ideas into real-world solutions for our clients. For more and lives. Visit us at www.accenture.com. information, visit www.accenture.com/research Stay Connected www.accenture.com/banking Accenture Banking www.accenture.com/PaymentsPulse @BankingInsights Accenture Banking Blog Copyright © 2019 Accenture. 190743 All rights reserved. Accenture, its logo, and New Applied Now are trademarks of Accenture. 15 GLOBAL PAYMENTS PULSE SURVEY 2019 TWO WAYS TO WIN IN PAYMENTS