18 Table of Contents Introduction & Our Approach Operating Responsibly Investing in Our People Diversity, Equity & Inclusion Environmental Sustainability Social Impact Data & Frameworks CORPORATE GOVERNANCE ETHICS RISK HUMAN RIGHTS SUPPLY CHAIN PRODUCT SAFETY GUEST SAFETY INFORMATION SECURITY PRIVACY DIGITAL WELLNESS RESPONSIBLE ADVERTISING JOURNALISTIC INTEGRITY ARTIFICIAL INTELLIGENCE TAX STRATEGY GUEST SAFETY Maintenance teams perform preventive ride maintenance Food Safety functions nightly. And our computerized maintenance Our parks and resorts take a multifaceted approach management system includes Disney-patented to advancing food safety, including: technology, designed to prevent a ride vehicle from accepting guests unless the required critical • A vendor food safety program requiring suppliers to maintenance is completed, and the attraction has follow established food safety protocols and been deemed ready to open. demonstrate compliance with regulatory requirements Annual audits are conducted by engineers for registered • Food safety audits to verify adherence to regulations attractions, in cooperation with maintenance, operations, and company standards; each year, we conduct thorough Safety is the 昀椀rst of the Five Keys of Disney’s standards and training management teams. These audits focus on measurements and audits across our properties for theme park excellence. key elements of safe operations, including pre-opening • Education and rigorous formal training for cast Our safety professionals re昀氀ect a broad range of procedures, daily checklists, operational performance, and members who work with food on topics including disciplines, including medicine, engineering, quality, training. In addition, throughout the year, we conduct proper food handling, storage and preparation, maintenance, attraction operations, ergonomics, ongoing preventive maintenance on park attractions. personal hygiene, and sanitation requirements industrial hygiene, occupational safety, and food safety. We also conduct annual audits of our attraction Safety in Our Communities We conduct inspections at our properties to monitor documentation. These audits review documentation compliance with both internal standards and required under applicable regulations, as well as Disney Wild About Safety global educational program regulations. We regularly provide safety training and ASTM International standards. In addition to reviewing aims to improve families’ awareness of safety, health, and information to our cast and crew members through records for items such as preventive maintenance, environmental issues through storytelling. Timon and formal instruction, on-the-job training, and ongoing inspections, and corrective work, the reviews also Pumbaa from the animated 昀椀lm The Lion King are communications. In addition, we launched safety culture examine basic governing documentation, such as of昀椀cial spokes-characters on a mission to share conversations for salaried leaders at our theme parks operating guides, manufacturers’ requirements important safety and health messages through globally. During these conversations, executives share manuals, and maintenance manuals. multilingual illustrations on tip cards, activity books, a safety stories, best practices, and learnings designed to dedicated resort television channel, and other materials engage our teams in leading with safety at the forefront. In addition, we are always looking at ways that throughout our theme parks and resorts worldwide. technology can enhance safety. As a unique approach In 2023, Disney Wild About Safety hit the road with the Attraction Safety to aid in safety, reliability, and ef昀椀ciency, we utilize French National Fire昀椀ghters Federation, sharing 昀椀re According to the annual International Association of “digital twins” of certain attractions and transportation safety practices with fans in France. Amusement Parks and Recreation Ride Safety Report systems. This technology simulates the operating attraction or transportation system to provide ® administered by the National Safety Council, the In addition, Walt Disney World Resort welcomed industry injury rate per million in ridership decreased greater insights. children to Disney’s Typhoon Lagoon as part of the TM by 19% between calendar years 2021 and 2022, from 2023 World’s Largest Swimming Lesson event, which † included activities with Disney Wild About Safety. This 0.90 to 0.73. Over that same timeframe, our U.S. parks event teaches water safety skills at hundreds of sites reported rates that were more than 60% below the around the world. industry average. † National Safety Council, “North America Fixed-Site Amusement Ride Safety Report, 2022 Update” Published September 2023.