36 Table of Contents Introduction & Our Approach Operating Responsibly Investing in Our People Diversity, Equity & Inclusion Environmental Sustainability Social Impact Data & Frameworks OVERVIEW PEOPLE CULTURE CONTENT SPOTLIGHT COMMUNITY TRANSPARENCY & ACCOUNTABILITY Accessible Content Accessible Experiences & Products We are committed to increasing the accessibility of We want guests to have the opportunity to enjoy our A relaxed performance of Disney 100 in Concert was held our content for our audiences. We offer a range of magical experiences and performances and to create at Teatro Colón in Argentina, providing an inclusive tools and accessibility features across our streaming memories that last a lifetime. Our theme parks offer environment to be enjoyed by our guests—including platforms and networks, and other platforms where guests with disabilities various tools and service options. guests who are neurodivergent, sensory hypersensitive, our content is shared. Features vary by platform and These include audio descriptions and Braille, tactile, and and/or experience social communication challenges. may include tools such as audio descriptions, closed large-print maps and guides for guests with visual or In addition, Disney on Ice: 100 Years of Wonder offered a captioning, keyboard navigation, and interoperability cognitive disabilities; assistive listening, captioning, and relaxation and regulation area with sensory kits available with popular screen readers. sign language interpretation at select shows for guests; for guests, including those who are neurodivergent and/or The Disney+ series Obi-Wan Kenobi was awarded and more. Each park shares accessibility information on sensory hypersensitive. the Audio Description People’s Choice Award at the their site-speci昀椀c website. American Council of the Blind’s (ACB) annual Audio As examples of our efforts, through its MagicALL Disney Consumer Products also strives to offer products Description Awards Gala in November 2022. That was accessibility program, Shanghai Disney Resort strives and experiences that can be enjoyed by people with a the 昀椀rst year that the ACB introduced the People’s to provide accessible infrastructure and services for variety of needs, including sensory-friendly costumes, Choice Award, which celebrates the inclusion of audio guests and employees and serves as a showcase for adaptive costumes, and adaptive wraps that transform description in all forms of media entertainment. the broader community. The program has been credited wheelchairs with Disney theming. Working with KultureCity, a nonpro昀椀t organization by both the Shanghai and national-level legislatures for creating inclusive and safe spaces for those with in昀氀uencing both the city’s and then the country’s 昀椀rst Find more information about accessibility invisible disabilities, we have created an approach accessibility legislation, both enacted in 2023. The in our parks: for sensory-inclusive movie screenings. These include resort continues to enhance its accessibility program, trained staff, expedited check-in, reduced seating and recently became the 昀椀rst tourism destination in Walt Disney World: Cognitive Disabilities capacity, dimmed lighting, lowered sound, and sensory China to begin leveraging assistive technologies on its owned social and web-based media platforms to Walt Disney World: Disability Access Service bags with items like noise-canceling headphones. enhance the user experience for persons who may Since piloting this program in the summer of 2022, require additional support, including registering, Disneyland Resort theatrical releases at the El Capitan Theater in logging in, and navigating key information pages Shanghai Disney Resort Los Angeles (shown left) have offered at least one and content. sensory-inclusive screening during their theatrical run. Disneyland Paris In Argentina, we offered relaxed screenings of Disney’s Additionally, in 2023, Hong Kong Disneyland’s Hong Kong Disneyland The Little Mermaid and Disney and Pixar’s Elemental, Halloween theater musical show, Let’s Get Wicked!, fully providing a welcoming and inclusive environment for integrated sign language into the body movements of our guests, including those who are neurodivergent, performers, who were trained by the Arts With the Deaf, or hearing-impaired. Disabled Association Hong Kong. And a reimagined Mickey’s Toontown at Disneyland Resort opened with accessibility in mind for families and visitors of all abilities. Read more in our spotlight on page 37.