If we do not realize our employees are most important, we're making a mistake. I just worked with a really fine accounting firm. I said that to them, they looked at me and said, What do you mean? The customer is more important. I go, If your employees are not buying into the mission, they're not taking care of the customers. THE IMPORTANCE OF THE EMPLOYEES (18:08-18:28) 1. Domestic & General started out over 100 years ago, ensuring cattle and sheep rights. So not long after the Titanic went down there was a need all of a sudden to have protection and insurance on your livestock. Christopher Lochhead
Christopher Lochhead PodBook™ Page 10 Page 12
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