The Customer Success Economy

This book emphasizes why integrating digital offerings into a customer success philosophy is crucial for maintaining a competitive edge in business models.

THE CUSTOMER SUCCESS ECONOMY : WHY EVERY ASPECT OF YOUR BUSINESS MODEL NEEDS A PARADIGM SHIFT If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy - Page 1 The Customer Success Economy Page 2