COHERENT OPERATING MODEL ROAD MAPS We translate our vision and CSR framework into operational strategies through “road maps” for each activity and each major market. These road maps are designed to be local, and define the timing, level of deployment, and resources needed to implement what is outlined in the global framework. DEDICATED CSR TEAMS In each activity there are expert teams in charge of defining and implementing the CSR road maps. In the same way, CSR teams are in place in each major market. AMBASSADORS NETWORK We have a network of over 140 CSR Ambassadors representing different functions and skills at both activity and market levels. These ambassadors act as champions of CSR within their respective functions, and help establish and implement operational road maps for CSR activities. AN INNOVATION AND SUSTAINABLE DEVELOPMENT FUND We believe that one of the key conditions for a successful implementation of our CSR road map is to ensure that initiatives can be identified and driven by the operational teams with a high level of autonomy. What is important in this context is to remove the administrative obstacles that would make the adoption of new business practices too slow and cumbersome. In order to accelerate the adoption of our CSR road map, we have created an Innovation and Sustainable Development Fund dedicated to financing initiatives, proposed by operational teams. Established in 2016, the Fund finances activities across the business that have a positive social or environmental impact, while enabling us to reimagine how we innovate for sustainability. It allows us to support projects without bureaucracy or existing budget constraints, and accelerates our sustainability plans. The fund is financed through an internal carbon tax based on our global carbon footprint. During 2017, the fund invested in 19 projects to increase sustainable innovation, drive sustainable sourcing, and facilitate business reengineering. A high-level committee, composed of the CEO, the CFO, the three activity presidents, and the global heads of HR, Innovation, and CSR, validates our key CSR policies and commitments, monitors if our improvements are in line with our commitments, and oversees the Innovation and Sustainable Development Fund.