Powerful Saas Model 23 Strong Retention & Customer Loyalty 112% Profitable Unit Economics 4Q20 Net Revenue Retention Notes: CY19 subject to adjustment Subscription gross margin is 2020E and is calculated as subscription revenue less cost of goods sold for subscription, excluding amortization of capitalized software Gross margin estimates for CY20-CY25 exclude stock-based compensation expense Net revenue retention compares the revenue from active subscriber accounts in 4Q19, excluding variable revenue, to the revenue generated in 4Q20 by those same accounts Subscription revenue mix is calculated as subscription plus license revenue divided by total revenue LTV / CAC is calculated as the quotient of the product of the average subscription revenue per subscriber multiplied by subscription gross margin and revenue churn rate, divided by the quotient of sales and marketing expense and total new paid subscribers Rapid Revenue Growth 18x Subscriber Growth CY18-CY20E 87% CY19 CY20E Growth in Gross Margin Accelerating Subscription Mix 53% 86% +3300 bps CY20E CY25E Subscription as % of Total Revenue +1700 bps 56% 73% CY20E CY25E 82% Subscription Gross Margin CY20E Lifetime Value (LTV)/ Customer Acquisition Cost (CAC) 12x