Reference Guide for Team Members – Disability and Leaves

for Disability and Leave of Absence Claims Team Member Dashboard Experience After you log in, AbsenceOne’s dashboard provides at-a-glance information about your current claims via the Claims Calendar, Activity Stream, and Notifications sections. Additional features allow you to communicate with your claims specialist and learn more about disability and leave of absence benefits. To easily access the features described below, click the menu button in the upper-left corner. To include closed claims from the Activity Stream, Communication Center, and Claims Calendar sections, select the Include Closed Claims check box at the top of the dashboard. To explore a section in depth, click More. To return to this dashboard, click Home at the top of the page. Claims Calendar The Claims Calendar section shows your absences and their statuses in a weekly view. Click More to see a monthly view of your absences. You can also filter a calendar to display only intermittent absences. Click an absence on the calendar to view its status and see the related claim number. Click under the EXPAND/COLLAPSE heading to view additional claim information, and click to hide it. Click a blue claim number to view details for that claim. 1 Sedgwick Copyright © 2020 The information contained herein is confidential and proprietary to Sedgwick. Last Updated December 1, 2020

for Disability and Leave of Absence Claims Notifications This section displays updates and important events regarding your claims. Click Open to view additional information about a notification. Click to view additional claim information, and click to hide it. Check the Dismiss box beside one or more notifications and click to remove them from view. Click a blue claim number to view details for that claim. Activity Stream The Activity Stream shows you all milestone dates for your claim(s), with the most recent activity listed first. Click More to open the Activity Stream page, from which you can enlarge an event node to see more detail by clicking the plus sign (+) to the left. If you are required to provide information for a claim, you can enter or upload it from this page. Click a blue claim number to view details for that claim. Communication Center The Communication Center enables you to communicate directly with your specialist through AbsenceOne. Click Open to start a conversation thread. Type your question or message to the examiner in the text box at the bottom of the section. Responses are typically available in the Communication Center within one business day. Click to view additional claim information and click to hide it. Click a blue claim number to view details for that claim. 2 Sedgwick Copyright © 2020 The information contained herein is confidential and proprietary to Sedgwick. Last Updated December 1, 2020

for Disability and Leave of Absence Claims My Claims The My Claims section lists all open claims and any that closed within the past 24 months. Click a blue claim number to view details for that claim, the pencil to report your return to work date (if available), or the cap to visit the Learning Center. You can also click the graphic at the bottom to report a new claim, when available. Learning Center The Learning Center is a document library offering information to assist and educate you throughout the claims process. Click Visit The Learning Center to read about short-term disability and FMLA leave. You can also access additional information and helpful links from this section. 3 Sedgwick Copyright © 2020 The information contained herein is confidential and proprietary to Sedgwick. Last Updated December 1, 2020

for Disability and Leave of Absence Claims Claim Overview The Claim Overview page contains all the information relevant to a claim. You can open this page by clicking any blue claim number on your dashboard or My Claims page. The following helpful features are available on the Claim Overview page: Click this option in the page header to choose from additional tools. The list varies by type of claim and your role (as Team Member or Leader) but may include the following: I would like to... • Return to Search Results (Leader only) • View Documents and Forms • Upload Documents Select Claim Click this option in the page header if you have multiple claims and would like to view another claim's details. Expand to view additional details. Collapse to hide additional details. 4 Sedgwick Copyright © 2020 The information contained herein is confidential and proprietary to Sedgwick. Last Updated December 1, 2020

for Disability and Leave of Absence Claims The Claim Overview page provides the following sections (which vary by claim type as indicated): Details The Details section, shown here, provides basic information about your claim, including a time line of important dates. Reminders and links to useful tools and features may also appear at the top of this section. If available, click the graphic at the bottom of this section to sign up for direct deposit. See “Signing Up for Direct Deposit” on page 9 for details. Benefits This section provides information about your disability claim’s work status changes and benefit plan details. Up to four records are displayed on this screen; if more are available for the claim, click More to display them in a pop-up pane. 5 Sedgwick Copyright © 2020 The information contained herein is confidential and proprietary to Sedgwick. Last Updated December 1, 2020

for Disability and Leave of Absence Claims Restrictions The Restrictions section for disability claims displays work restrictions the team member is under (if applicable) and the dates to which the restrictions apply. Up to four restrictions are displayed on this screen; if more are available for the claim, click More to display them in a pop-up pane. Note: This section is not displayed if the claim has no existing restrictions. Certifications This section provides information about medical certification applicable to the leave claim. Up to four certifications are displayed on this screen; if more are available for the claim, click More to display them in a pop-up pane. Leave Balance The Leave Balance section, shown here, lists any leave policies applicable to the current leave claim, as well as the amount of time used for each policy. Up to four policies are displayed on this screen; if more are available for the claim, click More to display them in a pop-up pane. 6 Sedgwick Copyright © 2020 The information contained herein is confidential and proprietary to Sedgwick. Last Updated December 1, 2020

for Disability and Leave of Absence Claims Work Schedule The Work Schedule section for leave claims displays your most recent work schedule (i.e., number of hours scheduled to work per day). Multiple work weeks may be available depending on your schedule. Contact Preferences This section lists your contact information, including your address, home phone, mobile number, and email address. You can edit this information and also indicate whether you would like to receive emails and text messages about your claim. Note: Contact Preferences is not displayed to leaders viewing your claim. 7 Sedgwick Copyright © 2020 The information contained herein is confidential and proprietary to Sedgwick. Last Updated December 1, 2020