ESG / Sustainability Report / 2022 ESG / Sustainability Report / 2022 VIVI VENETO: A NEW HOME FOR VENETO REGION RESIDENTS THE SUN PROJECT: WHERE THE PHYSICAL WORLD ENCOUNTERS THE VIRTUAL WORLD (9) (3) ViviVeneto is the first digital public services super-app in Italy. Residents, who access it using SPID (Public Digital Identity System), have all public administration and eXtended Reality (XR) solutions that integrate the two worlds in a number of application sectors local healthcare services within arm’s reach. through the Web3 and Metaverse concept. Until now, one of the largest obstacles to true digital citizenship has been the segmented nature of XR technologies are increasingly used across many operating areas, with a number of limits to be faced digital public services. They are often broken down across multiple portals and vertical apps, which such as the lack of: solutions for scalable and cost-effective XR applications, satisfactory solutions to require access using SPID for each individual service. connect the virtual and physical environment, plausible and convincing human interaction interfaces, With the Veneto Region, we designed a project to overcome these obstacles, adopting Service interoperability between the various environments. Digital Sustainability design methodologies to understand residents’ needs, in their roles as workers, users of the national SUN develops the SUN XR platform that integrates scalable solutions for the representation of Digital healthcare network, parents, tourists, etc., and transform the digital service user experience in the Twins, wearable sensors and tactile interfaces, solutions based on artificial intelligence to overcome direction of the utmost simplicity and usability. the limits of wearable devices, Hyper-realistic - physically convincing avatars - 3D Digital Twins of real Engaging with and listening to residents, which already began during the design phase, continue within people, blockchain-based solutions for digital asset management. the app through analytics services on the user experience and a dialog area always open to receiving Engineering guides the design of the SUN XR platform and the implementation of the Tokenized suggestions for service improvements and developments. Platform based on Blockchain technology and NFT for fair, transparent and secure XR digital resource The mobile application we developed for the Veneto Region acts as a single point of access for all management. Furthermore, Engineering is making its in-depth experience in and knowledge of Data services provided by the Region to residents. We leveraged the interoperability of data displayed by Spaces available to define the first European Media Data Space. Digital Sustainability “cloud ready” application services, integrating them based on resident requirements and creating an initial version of the super-app, which offers a single point of access via SPID for more than 40 services Results: Physically convincing digital 3D models - XR solutions based on AI to connect physical and relating to 4 different apps and 7 different regional portals. virtual environments - Innovative human-machine based interaction systems. Some of the main functions implemented include user guidance and informational support to immediately and directly provide information regarding all public administration, healthcare, tourism, payment and message services. Results: Mobile-centered user experience for digital citizenship services - Digital experience personalization - Speed and simplicity in meeting resident needs - 40+ regional PA, Healthcare and Tourism services managed within a single app - Direct communication between PA and residents. 80 Engineering © Engineering © 81