ESG / Sustainability Report / 2022 ESG / Sustainability Report / 2022 EASY HOSPITAL APP: A FLUID AND SIMPLE EXPERIENCE FOR THE USE OF WASTE4THINK FOR THE CIRCULAR ECONOMY HEALTHCARE SERVICES (11) (13) (3) With IoT and Big Data, we create an innovative approach to waste management. “Mobile first and citizen centered” wayfinding and reception ecosystem solution to improve access The adoption of effective solutions to reduce the environmental impact of waste has become a priority to and the use of services for residents at healthcare facilities.for industry as well as for civil society. Imagine if residents and businesses could actively participate A new multi-channel and multi-modal digital experience designed and developed by adopting in initiatives aimed at improving the disposal service, paying only for the management of the waste participatory Service and Human Centered design approaches.actually produced and receiving incentives to reduce quantities and facilitate recycling. The solution welcomes, orients and guides residents in accessing healthcare and other services offered The Waste4think project aims to radically transform waste management by driving the adoption of in the physical spaces of the Sant’Orsola-Malpighi Hospital.circular economy principles. This initiative involves four European cities located in Italy, Spain, Greece Digital Sustainability The app becomes the personal phygital and seamless service wayfinding guide, which focuses on and Portugal. user needs to enable hybrid and fluid experiences without interruption in the transition between the This vision could be the driver of the transition from our current linear model to one based on the digital environment (“CUP” central booking system, Line management, Payments, etc.) and the physical circular economy, where the very origin of the problem becomes part of the solution. environment (Totems, waiting rooms, outpatient clinics, etc.) where the services are located.Waste4Think calls for the experimentation of 20 innovative solutions capable of covering the entire The Easy Hospital app allows residents to be geolocated at the hospital facility and welcomed and waste value chain with the use of new technologies. guided on a 2D indoor and outdoor navigation map from the Hospital entrance to the necessary waiting Engineering participates with the creation of an IoT platform that exploits FIWARE technologies. For a room, enabling GPS, bluetooth and beacon sensors appropriately positioned within the two wings.holistic waste management approach. The solution integrates all services that can improve healthcare service user experience quality: from The solutions developed include: Digital Sustainabilitythe receipt of the SMS confirming the appointment from the central booking systems, and the saving of - apps for residents, to favor their empowerment and engagement the appointment, individuals can follow all required steps through this single app.- IT tools for daily operations and long-term planning Reception also becomes digital: when they access the wing, users are recognized, pay the co-pay (if - educational materials based on new teaching methodologies and serious games required) and receive the waiting list number which is used to call them once they arrive in the waiting - tools for citizens aimed at the creation of new solutions room. When the service is complete, the app will offer users all services required to complete their - economic incentives and social actions to trigger new behaviors experience: return to the parking area, access to local public transport stops, location of other useful - leveraging and reuse of high-value resources services (pharmacies, cafes, etc.). Results: 10% reduction in greenhouse gas emissions - Spreading of best practices linked to the circular Results: Simplification in the use of services - Support for outdoor and indoor navigation - economy - 10% reduction in operating costs - 20% increase in the adoption of separated waste Implementation of reception services - Fluidity in the physical/digital experiencecollection. 90 Engineering © Engineering © 91