This notice explains how RELAYTO handles your information when you use the AI Content Chat, the assistant that answers questions about content published on RELAYTO. It applies only to the chat. RELAYTO's Privacy Policy covers everything else.
Who is responsible
The chat appears on pages published by companies that use RELAYTO (the "publisher"). In most cases the publisher decides how your information is used, and RELAYTO processes it on the publisher's behalf.
Information we collect
- Your questions and the answers. What you type into the chat, the answers it gives, and the pages it cites.
- Feedback. Whether you rate an answer as helpful or not.
- Who you are, if known. Your name and email address if you are signed in or gave your email to view the content.
- Device and usage information. Browser, device type, approximate location (city and country) derived from your IP address, the content you were viewing, and the time of each question.
Please do not enter confidential or personal information, such as account numbers or health details, into the chat.
How we use it
- To answer your question from the content on the page.
- To understand follow-up questions in the same conversation.
- To keep the chat secure and prevent abuse.
- To measure and improve the quality of answers.
- To give the publisher reports on how its content and chat are used.
We do not use your chat to show you ads, and we do not sell your information.
How the AI works
Answers are generated automatically by artificial intelligence, using only the content the publisher made available. They may be inaccurate or incomplete, so check anything important against the original content. Answers are for general information only and are not legal, financial, tax, investment or other professional advice. The chat does not make decisions about you that have legal or similarly significant effects.
Who we share it with
- The publisher. The company that published the content can see questions asked about it, the answers, ratings and, where known, the name or email of the person who asked.
- AI and infrastructure providers. To produce an answer, your question is processed by OpenAI (language models), Pinecone (search) and Cloudflare (hosting). These providers process it only to deliver the service and do not use it to train their models.
- Other service providers listed as sub-processors in RELAYTO's Data Processing Agreement, such as hosting and analytics providers.
- When required by law, or to protect the rights, safety and security of RELAYTO, our users or others.
Information stored on your device
Your conversation and your acceptance of the chat agreement are saved in your browser so the chat can continue where you left off. You can remove the conversation at any time with the "Clear chat" button, or by clearing your browser's site data.
How long we keep it
The text of questions and answers is kept for up to 13 months and then deleted. Usage statistics that do not include the text may be kept longer in aggregated form. Our providers keep data only as long as their agreements with us allow.
Your rights
Depending on where you live, you may have the right to access, correct or delete your information, to object to or restrict its use, and to receive a copy of it. You can contact the publisher, or contact us and we will work with the publisher to handle your request. We will not discriminate against you for exercising these rights. If you are in the EU or UK, you may also complain to your local data protection authority.
International transfers and security
Your information may be processed in the United States, the European Union and other countries where we or our providers operate. Where required, we protect these transfers with safeguards such as the EU Standard Contractual Clauses. Information is encrypted in transit, and access is limited to people who need it.
Contact us
For questions or requests about this notice, email support@relayto.com.