American aspires to be nothing less than the safest airline in the world — for our customers and our workforce. Even as we dealt with a second full year of COVID-19, this mission remained our top priority. We were proud to safely transport over 165 million customers in 2021, more than any other U.S. carrier. To ensure that we operate every flight safely and protect our people, we insist on a culture where all team members believe they can personally drive our safety efforts. Every team member who touches our aircraft is empowered to take a plane out of service if they have a safety concern. And we continue to expand a culture that encourages all team members and contractors to ask questions and report safety hazards, concerns and incidents without fear of reprisal. Safety Governance and Management An uncompromising commitment to safety, security and continuous improvement is a shared responsibility — from our Board of Directors to frontline team members. Our Chief Executive Officer retains ultimate responsibility and authority for safety culture and performance, while the Board’s Corporate Governance, Public Responsibility and Safety Committee has formal oversight responsibilities for safety. Additionally, the Board receives monthly updates on key safety performance metrics and multiple detailed reviews throughout the year. Reorganizing our safety group Flying is already the safest transportation industry in the world, but we continually seek ways of further elevating our safety efforts. As part of this process, we reorganized our safety team in 2021 to create cross-departmental centers of excellence designed to drive a more consistent, unified approach to addressing risk and compliance across the company. As a result, our safety group is now organized into the following three teams: • Safety Systems Engineering and Safety Science is responsible for creating proactive and predictive strat - egies based on the high reliability organization (HRO) model (see accompanying box). This team includes Fatigue Risk Management, the Safety Management System, Emergency Planning and Response, Safety Science, Safety System Design and Resiliency, and Safety Technology and Analytics. • Compliance and Auditing is responsible for managing reactive daily air and ground operational concerns tacti - cally, managing safety audits and proactively engaging with our regulators to enhance collaboration and relation - ships. This team includes Regulatory Compliance, Internal Evaluation Program, Environmental, Dangerous Goods/ Hazmat and Employee Safety and Health programs. • Safety, Efficiency and Continuous Improvement is designed to analyze and react to data sourced from investigations, compliance reporting, safety reporting and safety programs to continuously improve on current processes and grow American’s safety culture. Adopting the High Reliability Organization Model American has adopted the HRO model as part of our safety efforts because HROs have demonstrated success in hazardous industries, maintaining safe work standards despite environmental and organizational complexity. HROs exhibit and value the following five principles: ◆ Commitment to resilience ◆ Preoccupation with failure ◆ Sensitivity to operations ◆ Deference to expertise ◆ Reluctance to simplify AMERICAN AIRLINES ESG REPORT 2021 30 \\ Indexes & Data \\ Customers \\ Team Members \\ Climate Change \\ ESG Strategy CEO Message OPERATING SAFELY \\ Safety