and including termination — can result if we determine that unacceptable behavior occurred. Providing inclusive offerings American’s commitment to diversity, equity and inclusion extends to our approach to customer engagement. As an integral part of this deepening commitment, we formed a Community Council in late 2020 made up of well-established community leaders with experience representing different industries. The members of the council have served as strategic advisers who provide us with objective and candid insight on company initiatives, particularly those focused on improving the customer travel experience. Insights from the Community Council have motivated American to take many steps towards meaningful action, including adding more Black representation in our dining and inflight products as well as entertainment offerings. In 2021, we launched partnerships with Essence, the leading media, technology and commerce company dedicated to the needs of Black women, and Blavity Inc., a diversified digital media company that builds platforms to inform, entertain and engage communities of color. We also retained Walton Isaacson, a leading Black-owned advertising and marketing agency, as one of our agencies of record. Through our James Beard Foundation sponsorship, American is featuring menu items from diverse chefs in our Flagship Lounges and Flagship First Dining locations. They include Chef Tiffany Derry, a two-time James Beard Award finalist, at the DFW Flagship Lounge. Bundt cakes from Silver Spoons Desserts, founded by black female entrepreneur Tamara Turned, are now featured on board select American Airlines flights as well. Customers will continue to experience more representa - tion throughout their travel journey to reflect the airline’s commitment to becoming an industry leader in diversity, equity and inclusion. Taking a multipronged approach to data privacy and cybersecurtity Cybersecurity and data privacy are key priorities at American Airlines. Our approach for identifying and mitigating cybersecurity risk is aligned with the National Institute of Standards and Technology Special Program 800-171. Our program, which includes process flows, policies and standards, is evaluated annually by a global cybersecurity firm. Our Chief Information Security Officer is responsible for cybersecurity and reports to the Chief Information Officer, who is a member of our senior management team. In addition, our most senior cyberse - curity leaders brief the Audit Committee of our Board of Directors on cybersecurity matters quarterly. Our company also has a cybersecurity training and awareness program focused on educating our team members about cyber risk and our internal policies and procedures related to cyber - security, privacy and compliance. American’s privacy program, which is audited annually, is led by our Chief Privacy and Data Protection Officer and staffed with certified privacy professionals. We also have a Privacy Council, composed of more than 20 senior leaders who meet quarterly to discuss privacy issues, challenges and proposed solutions. The council is supported by approximately 75 privacy liaisons across the business. AMERICAN AIRLINES ESG REPORT ffff 49 \\ Indexes & Data \\ Team Members \\ Climate Change \\ Safety \\ ESG Strategy CEO Message SERVING OUR CUSTOMERS \\ Customers