Our ESG Goals TEAM MEMBERS AND DIVERSITY, EQUITY AND INCLUSION Goal Target Year 2021 Progress Increase Black representation at the director and above levels by 50% 2021 Exceeded goal Retain at least 90% of Black leaders at the director and above levels 2021 Achieved goal Increase Black representation among senior managers by 20% 2021 Achieved goal Retain 75% of Black management and support staff 2021 Exceeded goal Increase Black representation at the manager and above levels by 15% 2022 Goal set in 2022 Retain at least 90% of people of color at the manager and above levels 2022 Goal set in 2022 CUSTOMER SATISFACTION AND OPERATIONAL PERFORMANCE Goal Target Year 2021 Progress Improve Likelihood to Recommend scores Ongoing Achieved goal with 1.2 point improvement over 2020 Achieve improved on-time performance percentage, completion factor percentage and mishandled baggage rate (MBR) Ongoing Improved completion factor MBR rose and on-time performance fell slightly, due largely to the significant increase in flights and travelers CLIMATE CHANGE AND FUEL EFFICIENCY Goal Target Year 2021 Progress Receive validation from the Science Based Targets initiative (SBTi) for our 2035 green - house gas (GHG) emissions reduction goal 2021 Received validation in April 2022 Achieve absolute reduction of 50 million gallons of jet fuel from fuel-efficiency initiatives 2025 Ahead of goal due to pandemic- related schedule reduction and new aircraft efficiency initiatives Source 2.5 million gigajoules (GJs) of cost- competitive renewable energy 2025 1.35 million GJs of electricity from renewable sources and from SAF since 2019 Replace 10% of our jet fuel with SAF 2030 1.4 million gallons used, 0.05% of total Reduce GHG emissions intensity by 45% 2035 SBTi goal approved in 2022 Reduce Scope 2 emissions by 40% 2035 SBTi goal approved in 2022 Achieve net zero emissions 2050 Improved fuel efficiency by 10.2% compared with 2013, avoiding 19 million metric tons of CO 2 SAFETY MANAGEMENT Goal Target Year 2021 Progress Maintain the highest passenger safety standards with no customer injuries Ongoing One serious customer injury due to turbulence Reduce on-the-job team member injuries Ongoing Injuries increased but remained below 2019 levels Reduce aircraft ground damage Ongoing Regional carriers achieved this goal; the mainline aircraft ground damage rate increased AMERICAN AIRLINES ESG REPORT 2021 7 \\ Indexes & Data \\ Customers \\ Team Members \\ Climate Change \\ Safety CEO Message \\ ESG Strategy ESG STRATEGY