Talent Development American gives our team members the tools and resources they need to do their best work. We spent approximately $560 million on functional and professional development training in 2021. Our suite of programs helps our people develop the skills and experience to succeed in their roles and build rewarding, long-term careers within our company. Additionally, we’ve partnered with leading online learning platforms such as Skillsoft Percipio to enable team members to further their skills. American’s Skillsoft Learning Hub connects users to a wide variety of courses, videos, articles, books, podcasts and experts from thousands of internal and external sources. In 2021, this platform had more than 165,000 average monthly enabled users who were free to assess and develop their professional and personal skills on their own time and at their own pace. Through our partnership with Harvard Business School Publishing, we provide mainline team members with access to Harvard ManageMentor (HMM). One of the most trusted, on-demand professional development resources, HMM covers 41 essential business topics — everything from managing change to leading people to handling difficult interactions. Each topic features a collection of concise lessons, videos and tools for fast and effective learning. We also mapped the HMM topics to our company’s leader - ship attributes and Strategic Objectives to help our team members understand how their own development can align with what’s important at American. Advocating for Equal Treatment for the LGBTQ+ Community Targeting of transgender youth — and the LGBTQ+ community in general — is gaining traction in several states. That is why American continues to advocate for the Equality Act and opposes efforts to exclude the LGBTQ+ community from full civil rights protections. We are among the more than 200 major companies that have signed the Business Statement on Anti-LGBTQ Legislation sponsored by the HRC and Freedom for All Americans. Our commitment to supporting the LGBTQ+ community is also reflected in the benefits we offer our team members. For example, American’s medical plan options have included medically necessary services related to gender-affirmation surgery since 2011 and, beginning in 2022, we added certain cosmetic procedures to our self-funded medical plans related to gender dysphoria diagnosis. Creating Pathways for a Second Chance American’s hiring practices are among our industry’s most rigorous. In our quest to recruit and retain the best people, we also believe in creating a pathway for a second chance. That’s why we signed the Fair Chance Business Pledge at the White House back in 2016, which helps eliminate employment barriers for those with a criminal record. In March 2022, we furthered our commitment by joining the Second Chance Business Coalition (SCBC). Based on SCBC research, nearly 78 million Americans have a criminal record, and the unemployment rate among formerly incarcerated people is around 27%. That is the highest rate in U.S. history, even when including the Great Depression. As an SCBC member, we will share successful second chance hiring strategies with other companies and participate in the SCBC annual survey of hiring practices. We will also play a part in other activities aimed at closing the employment gap for individuals in the criminal justice system. AMERICAN AIRLINES ESG REPORT 2021 41 \\ Indexes & Data \\ Customers \\ Climate Change \\ Safety \\ ESG Strategy CEO Message SUPPORTING OUR TEAM MEMBERS \\ Team Members