AT&T Believes SM combines our employees’ generosity of time and resources with AT&T’s longstanding external relationships, corporate contributions and foundation grants, to make a difference in our communities. In 2021, we launched AT&T Believes in Spain and Belgium, adding to more than 40 U.S. and international markets where we’re making a positive impact. We’re advancing opportunities in education, careers and quality of life through activations that help bridge the digital divide, build job skills and provide basic necessities in times of crisis. In 2022, through AT&T Believes our employees will begin tutoring and mentoring learners at AT&T Connected Learning Centers across the U.S. (page 15). Internal research shows that employees participating in volunteerism and other community engagement initiatives are more likely to recommend AT&T as a place to work, stay at AT&T longer and feel better about working for the company. We’ve set a target to engage 50% of our employees worldwide in communities through grassroots volunteerism and giving initiatives by 2030. In 2021, AT&T employees volunteered more than 443,838 hours in community outreach activities – valued at more than $12 million. 14 AT&T’s community engagement efforts and philanthropic giving – including corporate contributions and foundation grants – support initiatives that promote academic success, provide job skills training, drive innovation, empower women and underrepresented communities and respond to worldwide disasters and emergencies. TOTAL OF 2021 EMPLOYEE DONATIONS 16 $20.9M 202 1 CORPORATE AND AT& T FOUNDATION GIVING 15 $2 02 . 0 5 M E MPLOYEE VOLUNTEER HOURS 16 >443.8K VALUE OF 2021 EMPLOYEE VOLUNTEERISM 14 >$12M AT&T invests in employee development programs to train – and retain – a skilled and capable workforce. Our internal training organization, AT&T University, works across our business to create and deliver best-in-class training, helping develop diverse leadership and energize our workforce to drive innovation. We assess the effectiveness of our training initiatives by measuring employee performance and career progression, as well as our ability to fill positions internally. Our metrics show that those who take part in our training and development initiatives are: • more likely to receive a higher performance rating at the end of the year • more likely to receive a higher key contributor award at the end of the year • more likely to move laterally • less likely to leave the company Targeting training to employee needs We seek innovative ways to develop our people with the right training opportunities. Our Real Time Training program delivers small-bite content to individual employees, to improve role-specific key performance indicators (KPIs). We identify who needs training and when, as well as which training solution is most likely to drive the greatest performance improvement for an employee’s respective KPIs. In 20 21 , approximately 1,950 employees received real time tutorial recommendations, resulting in: • ~4.3K incremental new customers • ~$4.5M in incremental annual revenue Monitoring training effectiveness We monitor employee training through a platform called the Personal Learning Experience (PLE), where employees book, complete and log online courses. PLE also features a skills assessment tool to help employees identify their competencies, see what jobs are available within the company, the skills required for each position and whether demand in that particular area is projected to grow or decline in the years ahead. Training and career development Community engagement Rewarding community service AT&T applauds employees who make an outsized contribution to community engagement efforts. The President’s Volunteer Service Award (PVSA) is recognition from the President of the United States of individuals who have dedicated at least 100 hours to their communities during the year. In 2021, AT&T recognized 1,273 U.S. employees as PVSA recipients for their 2020 volunteer time. We also recognized 22 international employees who volunteered 100 hours or more in 2020. INVESTED IN EMPLOYEE TRAINING AND DEVELOPMENT PROGRAMS IN 2021 2 $158M HOURS OF EMPLOYEE TRAINING IN 2021 2 15M EMPLOYEES REACHED IN 2021 2 210K INVESTMENT IN EMPLOYEE TUITION ASSISTANCE IN 2021 2 >$13M 2021 HOURS DEVOTED TO SKILLS TRANSFORMATION TRAINING 2 ~670K MANAGEMENT EMPLOYEE ENGAGEMENT IN SKILLS TRANSFORMATION TRAINING 2 ~58% In 2020, Chief Learning Officer magazine awarded AT&T Organization of the Year for Learning and Development, and the Editor’s Choice Award for Best in Learning Execution. EMPLOYEES COMMUNITY ENGAGEMENT Read more: Our Workforce Issue Brief Progress: Engage 50% of employees in volunteerism and giving by 2030 Read more: Community Engagement Issue Brief 95% of employees with more than 3 months of service receive a performance appraisal and review. 2 We utilize a 360-degree feedback structure that delivers well-rounded performance insights from supervisors, peers and direct reports. AT&T Environmental Champions We encourage employees to reduce their personal environmental footprint and launched the Environmental Champions program in 2020, as an employee-led platform for those with a passion to protect the environment. In 2021, membership grew by over 20%. Today, more than 1,500 employees are helping raise awareness of home-based environmental behaviors everyone can bring back to work. The program includes: • An online portal that inspires employees to connect, learn, share and act • A platform for purchasing discounted environmentally friendly products • A challenge and awards system that en courages employees to complete activities and missions that are beneficial to the environment and help develop habits that further environmental sustainability 30% 17 0 50% OVERVIEW AT&T AND SHAREHOLDERS CUSTOMERS AND COMMUNITIES EMPLOYEES SUPPLIERS ENVIRONMENT GOVERNANCE GOALS SUMMARY 2021 AVERAGE GIVING PER EMPLOYEE DONOR 16 $382 KPI s AT&T ESG SUMMARY REPORT 2022 AT&T ESG SUMMARY REPORT 2022 24 25
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