88 2021 ESG Report Transparency Appendices Responsible supply chain Product impact Climate change Introduction Healthy workforce and communities ESG issue Definition How we manage this issue Customer-Centric Care (including Product Innovation) • Driving c ontinuous development of new products, solutions and services to meet customer and public health needs. • Helping t o address global chronic disease and acute care challenges while demonstrating value-based outcomes. • Identif ying unmet needs, delivering the right innovations and enabling best practices. • C ollaborating with customers and partners to develop comprehensive healthcare products that meet emerging healthcare needs. Our stakeholders see BD as committed to customer-centric care and product innovation. Collaboration and partnership will be important to our strategies in these areas. Category innovation and customer outcomes are two elements of our 2025 Strategy . For further details about innovation at BD, refer to the Innovation at BD section. Cybersecurity • Sec uring the storage and access of product data and addressing medical data privacy laws. Preventing unauthorized access and improper use of product data and developing robust customer privacy policies for biometric data. Collaborating with industry partners to enhance security standards for medical devices and technologies. • Sec uring company information and data storage and preventing unauthorized access to company computers, databases and websites. For information about how we manage cybersecurity, please refer to the cybersecurity program section of this report and the BD 2021 Cybersecurity Annual Report . Employee and Worker Health and Safety • Impr oving associate safety by minimizing hazards in production facilities and other locations where BD associates work. • Pr omoting associate health, safety, security, privacy and well-being. We have established a 2030+ commitment with goals intended to maintain a healthy and thriving workforce that cultivates our culture of inclusion, safety and well-being. Refer to the Health and safety section for further details on how we manage this area. Energy and Emissions from Our Operations • R educing energy consumption and increasing percentage of renewable energy. • R educing greenhouse gases, hazardous air pollutants and other air emissions impacts caused by BD’s operations. • A ddressing the risks and opportunities resulting from the existing and emerging impacts that the climate has on the business. • R eporting the company’s performance on prevention, management and mitigation of impacts. Details on how we manage energy usage, emissions and impacts from climate change can be found in the Climate change section.