Best Buy Fiscal Year 2022 ESG Report | 22 Product life extension . Repair. We want to help customers extend the life of their products, and we do this using the skills of our Geek Squad Agents and repair partners. Most Best Buy stores house a Geek Squad Precinct, where products — from computers to mobile phones to digital cameras — are repaired. Our repair technicians fix larger items like TVs and appliances in customers’ homes. We also operate repair facilities within our distribution centers including Geek Squad City, a facility near Louisville, Kentucky. Best Buy repaired more than 1.7 million devices in FY22, keeping products in the “use” phase. This number represents the total number of repairs for in-home services, repairs from Geek Squad City and from our service depot locations for products we have actively fixed to keep the device in use. Trade-in . The Best Buy Trade-In Program is the core of our “reuse” phase of the product life cycle. In nearly all of our stores, we offer customers a convenient way to get value for products that are still in good, working condition. These products are typically re-sold in secondary markets, bringing a useful second life to products that might otherwise sit idle in someone’s home, get recycled or end up in a landfill. Not only does the Best Buy Trade-In Program enable customers to upgrade sooner, it gives an opportunity to those who might not be able to afford brand-new technology. Many companies offer phone trade-in options, but Best Buy goes beyond phones and includes laptops, tablets, cameras, smart watches and video game consoles. In FY22, we helped customers trade in more than 650,000 devices . Collectively in FY22, over 2 million pounds found a second life through our trade-in and repair programs.