Best Buy Fiscal Year 2022 ESG Report | 37 Best Buy Health . Active Aging. Active Aging is focused on empowering the aging community to live independently by delivering simple, human-supported health and safety solutions, and to stay connected to friends and loved ones. Lively devices, including cell phones and personal emergency response devices, enable the heart of our strategy: our health and safety services. Whether accessing our services from a Lively device or an Apple Watch, Lively users can reach our Caring Center team members in emergency situations with ease. Our team members assess the situation, access the caller’s health profile and bridge an important information gap when communicating with emergency responders, saving lives and improving outcomes. In non-emergency situations, our Caring Center Agents can connect with family members, ensuring each customer is well-cared for and supported. In addition, our agents assist with services like arranging rides, linking seniors with social services and connecting users with medical professionals for urgent care phone consultations. Caregivers can also check on their loved one’s status and location using the Link app, giving them another avenue to ensure wellbeing. Virtual care. With our recent acquisition of Current Health, perhaps the most exciting opportunity lies within virtual care. Our acquisition merges Current Health's FDA- cleared care at home platform with Best Buy's scale, expertise, and connection to the home, building upon our foundation with remote patient monitoring, emergency response and social care. Together, we create a powerful virtual care experience, partnering with healthcare systems to provide Hospital at Home programs and enabling patients to connect virtually with their care teams. Here, we see significant opportunity to enhance the experience for patients, physicians, and service providers by providing an integrated, seamless, and supported technology solution that is easy to use.
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