Best Buy Fiscal Year 2022 ESG Report | 31 Learning and development . Continuous growth and development is at the heart of our learning strategy, which is why we are investing in training, upskilling and reskilling our employees. In the past year, we shifted from developing skills and proficiencies tied to jobs, to building transitional leadership and functional skills to enable a flexible and talented workforce. Investing in learning and development for our employees builds confidence for them and our customers, and it creates a more productive, engaged, and adaptable workforce. As the world evolves, we must also evolve. The pandemic brought changes for all of us, many of which are here to stay. As a result, our customers have come to expect more. They want to shop us on their terms, through the channel they prefer, and they are looking for us to be there every step of the way as they make decisions about what technology is best for them today and in the future. Ensuring our employees have diverse knowledge and skillsets, so we can meet our customers’ needs and expectations, is critical to our success. Here are a few examples of how we’re doing this: • We’ve incorporated LinkedIn Learning into our portfolio to enable continuous learning for both leadership and functional skills. • When making hiring decisions, we emphasize the importance of skills and abilities, rather than just education and experience. We believe this drives a more inclusive and growth-oriented culture. • We have identified an artificial intelligence platform to help us proactively plan for future workforce roles, which will allow us to create new learning and career paths. • Several leadership development programs were piloted this year. In the year ahead, we will introduce two enterprise-wide programs based on what we’ve learned.