Chapter 2 GatherinG requirements Maintenance Requirements You should be bringing its rich experience in successful execution of large-scale portal engagements in continuous application or system SLA monitoring and maintenance. You should be building robust monitoring applications to confirm that the application maintains the SLA related to performance, availability, and scalability: • Real-time application SLA monitoring components check the live production BXP web pages. The frequency of page URLs can be configured. • Automatic alerts and notification through e-mail or page when the page or system performance falls below a preconfigured threshold value. • System health-check or heartbeat monitoring to ping the availability of the portal system and all interfacing systems, to ensure that they are responding within good response time. Automatic notification gets trigged if any system is down. • Web analytics will be configured to monitor the business-critical process or activities in real time. This includes activities such as page load time, search processing time, etc. Additionally, reports will be designed to display the monitoring data, based on requirements. 50