CHAPTER 2 Gathering Requirements Requirement gathering is one of the critical functions to ensure the success of a system and platform. Digital Experience Platform (DXP) certifies the successful delivery of the project that covers omnichannel as well as crossed-channel requirements. A DXP focuses on developing and delivering a platform where an application is developed once and deployed everywhere. A DXP provides omnichannel capabilities by providing reusability of user interface (UI) components (also called widgets or portlets) and manageable content. A DXP supports native applications. Besides functionality typically delivered by these web-based UI components, content is made reusable between channels, that is, Web, mobile device, tablet, interactive voice response (IVR), and automatic teller machines (ATMs), etc. and platforms, that is, Web, Android, iOS, etc. as shown in Figure 2-1. ATM IOS Desktop DXP Mobile Android IVR Figure 2-1. Omnichannel © Shailesh Kumar Shivakumar, Sourabhh Sethii 2019 27 S. K. Shivakumar and S. Sethii, Building Digital Experience Platforms, https://doi.org/10.1007/978-1-4842-4303-9_2