Chapter 10 transforming LegaCy Banking appLiCations to Banking experienCe pLatforms • Longer process times for core business processes such as user registration, account activation, funds transfer, and such. • Challenges in onboarding new functionality • Lot of manual effort spent on repetitive tasks (such as checking for credit scores, application form completeness, and such) • Longer deployment times for new releases or incremental releases As part of the digital maturity assessment, we assess the current systems, processes, and culture. The digital maturity assessment can be used to define the digital road map based on their current maturity levels. Listed in Table 10-1 are key points that will be assessed during the digital maturity assessment. Organizations can leverage the points given in Table 10-1 to achieve leading-level digital maturity. Table 10-1. Key points in Digital Maturity Assessment Category Beginner-Level Moderate-Level Leading-Level Digital Maturity Digital Maturity Digital Maturity organization • Lack or minimal • organization • Customer-centric products and services, culture innovative culture. provides and the organization continuously aims • minimal usage limited to improve the customer engagement of collaborative support for based on feedback. tools and social collaboration • gamified applications and incentives for channels. and innovation. collaboration for improved productivity • Lack of incentive • Centralized • employees are encouraged to for collaboration customer data experiment with tools and technologies • risk averse management to improve customer engagement. and resistant to • Cocreation of products and services change with involvement of partners, end • Data managed users, and business stakeholders. Data in silos management tools are leveraged to • processes and manage quality of centralized data. software are not organization continuously innovates to customer-centric. meet customers’ expectations and needs. (continued) 281