Index Digital experience platform (DXP), 3 Digital open ecosystem, 262 boundaryless banking, 4 Digital opportunities, 287 business drivers, 14–16 Digital platform strategy, 65 case study, 254–256 API ecosystem (integration), 67 challenges and solutions, 13 continuous learning and core components, 7–11 improvement, 67 dealer platform, case study data design, 67 (see Dealer platform) DevOps, 68 evolution, 11–12 infrastructure design, 67 experience requirements, 32 principle, 66 functional requirements (see Functional touch points, 67 specification document (FSD)) Digital transformation key tenets, 5 design phase, 287 mobility requirements, 32, 41–43 execution phase, 288 nonfunctional requirements, 32 road map, 288 reference architecture, 5 tools and methods, 289 requirement elicitation and elaboration artificial intelligence and machine methods, 28–31 learning, 293 security framework (see Security big data, 293 framework) content management, 292 security requirements, 32 DevOps, 291 Digital facelift for user experience, 279 digital experience capabilities, 292 Digital-first bank, 269 integration model, 290 Digital imperatives, 25 security, 293 Digital maturity assessment social and collaboration, 290 analytics, 286 user experience, 289 business agility, 285 web analytics, 291 business process, 282 Digital wallets, 96, 269 collaboration and social media Digitization, 280 interaction, 284 Digitizing banking business models, 279 data management, 286 Digitizing existing banking systems, 278 governance, 283 Disaster recovery (DR), 203, 215 infrastructure, 286 activities, 230 IT alignment, 285 As-Is system analysis, 232 leadership, 283 implementation, 230–231 organization culture, 281 maintenance, 231 user engagement, 284 planning, 229–230, 232–233 370