Chapter 4 User InterfaCe DesIgn • Input errors should be identified, and suggestions should be clearly described and provided to the user in text. • Rewritten site content to a lower reading level. • Provide customized content, based on the user’s product and web application usage patterns. • Ensure the error messages are easy to understand, and display the solution to the problem. Robust: • All UI components should have names, which can be programmatically determined. BXP – Case Study A banking experience platform is the technology-driven platform that links multiple technologies into one. A BXP solution is more about optimizing, rebuilding, and connecting multiple platforms. Consistency Across Locations BXP features like localization (i.e., l10n) and internationalization (i.e., i18n) provide one front end that is applicable to all the countries, thereby providing consistency across different regions and countries. The current banking application has multiple screens to support functionality for bill payments and managing payees where there are separate and multiple interactions (screen) for money movement workflow. The BXP provides a solution where there is a single logical user flow for any kind of money movements. Consistency Across Application One of the key aspects of the UX design process is to ensure consistency from a usability and design perspective throughout the application. In the existing application, setting or editing addresses, e-mails, and phone numbers followed different patterns and hence wasn’t intuitive to users. The BXP provides a consistent design approach for all the scenarios. 141