Chapter 2 GatherinG requirements DXP application. It further assists in maintaining the integrity of the system, as well as aiding understanding of the requirements. • AS-IS system study: You should go through other existing applications in the organization; it will further assist you to incorporate the existing service with the DXP applications. You should model the user journey and do pain point analysis, which help you to understand the pain points faced by customers in the existing system. Process study that is studying and analyzing the domain and process involved in the domain. Study activities include management, and the technical and professional people who are familiar with the processes involved in the systems. The gathered information is used to identify existing gaps, which helps you to optimize the business process. • PoCs (proof of concepts): Proof of concept is also known as proof of principle. A PoC is a small exercise to test the design or idea. PoCs help the team to understand functionality and estimate complexity, which will further aid in developing the DXP application. • Benchmarking competitor sites: The purpose of benchmarking is to interpret and gain a level of insight that allows you to evolve a digital strategy based on competitor insight. It helps you to understand the potential customer and further aids in estimating performance and capacity-related requirements. • Questionnaires: An effective questionnaire helps you to decide the actual user requirements. The answers can be used to analyze the results. When the number of stake holders is greater, or the resources and funds are less, then a questionnaire is the best method to analyze the requirements. The questionnaire should be well defined and effective. All the questions should be relevant to the requirements. 29