Chapter 1 IntroduCtIon to dIgItal experIenCe platforms Table 1-5. (continued) Capability Group Capabilities enterprise Integration • light weight services layer (microservices) • services-based integration. • partner integration (third-party apI) social and collaboration • social listening • forums, chats, communities • external social media collaboration • training and self-learning content other features • transaction reporting • search • tools (forecasting tools, comparison tools, reporting tools, self-service tools) • enhanced analytics (what-if scenarios analysis tools, smart recommendations, cross-sell insights) • Well defined governance and processes • defining single source of truth • Incident management • gamification • Cloud enablement • use of aI features such as chatbot (rule-based chatbot or predictive- based chatbot), recommendation, data analytics, and such Sample Key Performance Indicators of Banking Experience Platform In order to measure the success of the banking XP, we use following key performance indicators (KPIs): • Increased business transactions: The enhanced banking XP should make it easier for online banking customers to carry out transactions. 24