Chapter 3 Design • Chatbot: You can integrate a chat engine with a DXP application. Chatbot engines are of two types: rule-based engine and ML prediction- based engine. It depends upon your requirements and workflow which engine you want to integrate with DXP, as shown in Table 3-2. Table 3-2. ChatBot Engine Usage Facebook Bot Facebook messenger interaction slack Bot automate developer team interaction Chat fuel Bot for marketing, sales, and support Dialog flow ai based bot • Wiki: You can integrate an open-source enterprise wiki—for example, TWiki—with a DXP application, which will enhance collaboration of teamwork together seamlessly and productively. • Blog: You can integrate a blogs framework, for example, WordPress with a DXP application where people can share knowledge between teams. • Calendar: You can integrate a Google calendar API with a DXP, so that you can plan your work and interact with the Google calendar. • Forums: A forum is a type of message board, divided into topic folders, where you can publish posts and reply to posts from other team members, for example, vanilla forums. • KM portal: Knowledge management portals are considered to be virtual workplaces that promote knowledge sharing among different categories of end users and provide access to stored structured data and organize unstructured data, for example, Plumtree and Woolmani. You can integrate this portal with a DXP to manage an organization’s knowledge. • External integration with FB, LinkedIn, and Twitter feeds: You can integrate social media API to a DXP application where you can integrate feeds and SSO authentication. 92