Extending the life of Cisco products Central to the concept of a circular economy is maintaining assets at their highest and best use for as long as possible. Cisco has a long-standing commitment, with programs in place for more than two decades, to facilitate product returns for reuse and recycling, to offer comprehensive service and repair, and to remanufacture used equipment for sale through Cisco Refresh . We continue to make progress toward the 2018 PACE Capital Equipment Pledge, both by simplifying the returns process for customers and partners, and by empowering our sales teams, who play an important role promoting our takeback program and Refresh products with our partners and customers. In fiscal 2021, we enhanced our tools to facilitate product return at end of use by expanding the Send IT Back app. By the end of fiscal 2021, the app was available to both Android and iOS users in the United States, the Netherlands, and Germany, and we plan to expand access across additional markets globally in fiscal 2022. From spring 2020 to spring 2021, we saw a 156 percent increase in products returned via the app. Returned products have played an important role in fulfilling demand as COVID-19 and a variety of natural disasters significantly impacted the IT supply chain with component shortages and production delays. Cisco Refresh, our program for certified remanufactured equipment, helped support customers’ business resiliency with immediate product availability. It also provides customers with equipment with a reduced environmental footprint, since remanufactured products generally have less environmental impact due to raw materials extraction and manufacturing compared to new products. FUTURE INTRO POWER INCLUSIVE 2021 Cisco Purpose Report | csr.cisco.com | ESG Reporting Hub 89