6 DAVITA.COM/COMMUNITYCARE 2021 ESG Initiatives: Patient Care Patient Care In 2021 and throughout the COVID-19 pandemic, DaVita continued its focus on delivering safe, high-quality care in an equitable way to all patients. We support patients across their entire kidney care journey, including: prevention, transition, treatment and transplant. Quality of Care DaVita remained a clinical leader in the government’s two key performance programs, the Centers for Medicare & Medicaid Services’ (CMS) Five-Star Quality Rating System and the Quality Incentive Program (QIP) in 2021. To learn more about the ways DaVita provides quality care, visit DaVita Better Care today. Patient Experience In addition to providing high-quality care, it is critical that patients feel cared about. One way to measure patient experience is through the Net Promoter Score (NPS), which measures a patient’s likelihood to recommend DaVita to others. Our most recent NPS of 57 for our dialysis patients demonstrates the care and support our patients feel and how that translates to advocacy. We strive to maintain an NPS above 50, which indicates excellence across industries.¹ Integrated Kidney Care Through DaVita® Integrated Kidney Care (DaVita IKC), patients receive comprehensive care that goes beyond kidney care to cover comorbidities and overall health, from the early stages of chronic kidney disease (CKD) to end stage kidney disease (ESKD). Learn more about DaVita IKC . As of December 31, 2021, DaVita IKC provided integrated care and disease management services to approximately 16,000 patients in risk-based integrated care arrangements and to an additional 7,000 patients in other integrated care arrangements. 96% of facilities scored 3, 4, or 5 stars in CMS’s Five Star Quality Rating System.* Home Dialysis Dialyzing at home rather than in a dialysis clinic can be the optimal modality for many patients. In 2021, approximately 15% of our patients dialyzed at home. DaVita expanded its home dialysis care program to include new technologies to enhance patient and physician experience, which is another important step forward to enable more patients to choose to treat their kidney failure at home and stay at home for as long as clinically possible. 2 Read more about the benefits of home dialysis . ~15% of DaVita patients dialyzed at home * According to October 2020 data (for 2019 year) from the Centers for Medicare & Medicaid Services’ Five-Star Quality Rating System. 1. https://www.qualtrics.com/experience-management/customer/good-net-promoter-score/ 2. Statistics are as of December 31, 2021, and are for U.S.-based patients only. Modality selections and decisions related to a patient’s care are always made by the attending nephrologist and patient, and provided pursuant to a physician’s order. 2021 HIGHLIGHTS