ABOUT US The Department of Financial Protection and Innovation protects California consumers by regulating financial activity, licensing financial service providers, and enforcing state laws that help create a fair and resilient marketplace. The Department also reviews consumer complaints, takes legal action against bad actors, and examines licensees to make sure they’re in compliance with the law. Key to the work of DFPI is ensuring that consumers understand their rights and know how to get help. The Department provides financial education resources, consumer alerts about financial fraud and scams, and an online search function so you can make sure your financial provider is licensed with us. The passage of the California Consumer Financial Protection Law (CCFPL), which went into effect Jan. 1, 2021, also expanded DFPI oversight to include credit repair and consumer credit companies, debt collectors, debt relief companies, private student loan servicers, and others. Thanks to the new law, the DFPI can now investigate all claims of unlawful, unfair, deceptive and abusive practices by financial service providers, adding even more protections to California consumers. MISSION We are a national leader with a mission to protect consumers, foster trust, innovation, and fairness in the financial marketplace. VISION Serve Californians by effectively overseeing financial service providers, enforcing laws and regulations, promoting innovation and fair, honest business practices, enhancing consumer awareness, and protecting consumers by preventing potential marketplace risks, fraud, and abuse.