Prime Air About This Report At Amazon, we are committed to and invested in sustainability because it’s a win all around—it’s good for the planet, for business, for our customers, and for our communities. Our 2021 Sustainability Report builds on our sustainability progress over the last decade—particularly since we co- founded The Climate Pledge in 2019 and announced our commitment to achieve net-zero carbon emissions across our business by 2040. This report also includes our work on a wide range of Amazon commitments and initiatives to support our employees, our supply chain partners, and the communities where we operate around the world. All financial figures are reported in U.S. dollars ($), unless otherwise stated. Please note that data within this report primarily reflects progress as of 2021, and all data that is timebound since a certain date is updated as of June 2022, unless otherwise indicated. This report includes appendices that are informed by the following frameworks: the Sustainability Accounting Standards Board (SASB), the Task Force on Climate-related Financial Disclosures (TCFD), and the United Nations Guiding Principles (UNGP) Reporting Framework. About Amazon Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We strive to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, Amazon Web Services (AWS), Kindle Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology, Amazon Studios, and The Climate Pledge are some of the things pioneered by Amazon. We have more than 1.6 million employees worldwide, with operations in Africa, Asia-Pacific, Europe, India, Latin America, the Middle East, and North America. Introduction 3 Opening Letter From Kara Hurst, Vice President, Worldwide Sustainability 4 Our Business 5 Sustainability Around the Globe 6 Goals and Progress 7 Continuing Our COVID-19 Response Environment 10 Our Carbon Footprint 14 Growing The Climate Pledge 16 Investing in Innovation Through The Climate Pledge Fund 18 Supporting Nature-Based Solutions 20 On the Path to 100% Renewable Energy 22 Incorporating Sustainability Into Our Buildings 24 Decarbonizing Transportation 26 Avoiding and Managing Waste 28 Improving Our Packaging 30 Product Sustainability 35 Sustainability in the Cloud Society 41 Respecting Human Rights Throughout Our Business 46 Providing a Range of Employee Benefits 51 Fostering Diversity, Equity, and Inclusion 57 Employee Engagement: Listening to Our People 59 Safety, Health, and Well-Being at Amazon 61 Building a Supply Chain That Puts People First 69 Supporting Our Communities Governance 75 Corporate Governance 77 Business Ethics 78 Advocacy and Public Policy 79 Partnerships Appendix 81 SASB 84 UNGP Reporting Framework 90 TCFD 96 UN SDGs 97 Carbon Footprint Data 98 Supplier Assessments 99 Our Workforce Data 100 Disclaimer and Forward-Looking Statements Contents Look out for these symbols throughout the report: A link that directs you to a website A link within the report A link to a download Look out for these common abbreviations throughout the report: AWS—Amazon Web Services UN—United Nations NGO—Nongovernmental organizations CO 2 —Carbon dioxide CO 2 e—Carbon dioxide equivalent 2021 Sustainability Report Introduction I Environment I Society I Governance I Appendix 2