Improving Our Packaging Packaging plays a critical role in the customer delivery experience, and Amazon is committed to delivering products safely and sustainably. Since 2015, we have invested in materials, processes, and technologies that have reduced per-shipment packaging weight by 38% and eliminated over 1.5 million tons of packaging. Our Approach Amazon customers want right-sized, recyclable packaging that minimizes waste and ensures damage-free delivery. We work to reinvent and simplify our sustainable packaging options using a science-based approach that combines lab testing, machine learning, materials science, and manufacturing partnerships to scale sustainable change across the packaging supply chain. Eliminating Packaging Where Possible Frustration-Free Packaging (FFP) is Amazon’s flagship program designed to reinvent the packaging experience. FFP products offer more-sustainable packaging that is easy to open, fully recyclable, and capable of shipping without additional packaging protection. In 2021, we began offering incentives to vendors that convert their packaging to FFP to encourage more vendors to adopt these best-in- class standards. We also offer additional incentives when those changes include reductions in total cubic volume. This generates less packaging waste for customers and enables more packages per delivery vehicle. By the end of 2021, more than 2 million products qualified under our FFP programs. Partnering for Better Packaging Some products are more difficult to ship than others. Stemware, for example, is fragile and frequently arrives with multiple layers of padding to prevent damage. This additional material can make for a frustrating customer experience and doesn’t always protect the product. To demonstrate that e-commerce packaging can be both minimal and effective, we facilitated a complete redesign of stemware packaging for Lenox, a well- known brand that has specialized in tableware and glassware for over 130 years. This novel packaging design includes changing product orientation to optimize for space. It also includes a protective corrugate insert, replacing the need for bubble wrap, further reducing plastic waste and improving the customer experience. The result is a fully recyclable package that uses 83% less material weight and 78% less volume without compromising protection of the item inside. Cold Groceries, Delivered More Sustainably In 2021, U.S. grocery teams launched new curbside- recyclable packaging to replace nonrecyclable insulation that protects chilled items in grocery deliveries. This has eliminated the annual need for 1,500 tons of natural cotton fiber and 7,500 tons of nonrecyclable mixed plastic that was previously required to safely deliver chilled or frozen groceries from Amazon Fresh and Whole Foods Market. It is particularly challenging to design new solutions that maintain adequate insulation properties to keep products chilled. Our innovative packaging uses layers of tissue to provide both durability and insulation without sacrificing recyclability. Customers were with us for every step of this journey. Learn more about how we tested this packaging in several U.S. cities and incorporated improvements into the design based on customer feedback . 2021 Sustainability Report Introduction I Environment I Society I Governance I Appendix 28