2021 ESG Report Healthy Planet Optimizing digital solutions 2022 as well as offer shorter receipts to reduce paper for customers who chose a printed Our customers are more digitally receipt. engaged than ever, and we’re focused on meeting them where Print circulars have also been a they are and providing a convenient significant source of our paper shopping and savings experience. In consumption. In 2021, we made our 2021, we launched a pilot program Weekly Ad available primarily online across select CVS Pharmacy at CVS.com and in the CVS mobile locations to create a seamless app in two-thirds of our markets, experience for customers to opt for making it easier than ever for our a digital receipt in nearly every sales customers to access hundreds of transaction. Adoption was high deals each week. The phase-out of with nearly one in five customers print circulars in the majority of our 7.3M going digital. Customers also remaining core markets continued appeared to appreciate having a in early 2022. These efforts ExtraCare members are choice: 35 percent of the people have resulted in a 70-percent enrolled in digital receipts — who shopped more than once reduction of paper use. We are an 11% increase over 2020. during the pilot made different reinvesting the print savings in more receipt choices at different digital marketing and activities to transactions. We will continue to roll encourage shoppers to leverage our this out across our chain throughout digital tools to shop and save. 96% of the paper we used across our operations was sustainably sourced. 70% Phase-out of print circulars have resulted in a 70% reduction of paper use. 60