2021 ESG Report Healthy People Healthy People Healthy 2030 Goal We believe better health should be within reach for each and every individual. So, we’ve built a one-of-a-kind company designed to make health care more accessible, more affordable 65B and simply better. Along the way, CVS Health will be there, Health care interactions bringing our heart to every moment of our customers’ health. to individuals Americans expect more from their health care providers than ever before. They want health services that are easy to find, easy to understand, easy to use and that work together seamlessly. The 2021 Health Care Insights Study, a survey by CVS Health of 1,000 consumers and 400 providers on the state of health care, reveals that the COVID-19 pandemic has led many people to pay greater attention to their health, and they are seeking health care that offers a more engaged approach and a more personalized experience. We’re proud of the steps we took in 2021 to reimagine the health care experience. CVS Health has an unmatched ability to reach people to help provide them with the care and services they need to lead healthier lives. 7