2021 ESG Report ESG Priority Performance Metric Unit of Measure 2020 2021 Goals References Consumer household growth % 3.2% 3.3% 24 Fifth Third Momentum® Banking checking accounts # (thousands) N/A 419 25 Paychecks deposited early with Early Pay # (millions) N/A 6.8 22 Overdraft fees avoided with Extra Time 8 $ (millions) N/A $15.9 22 Keeping the Customer at the Center Mobile banking users 9 Zelle transactions (total value) # (millions) $ (billions) 1.83 $2.9 2.01 $4.9 25 Customer outreach calls # (millions) 11.7 12.7 5 Number of complaints YoY change  17%  10% 24 Community Reinvestment Act rating Tex t Outstanding Outstanding 70 Low- to moderate-income (LMI) mortgage lending $ (billions) $4.1 $7. 2 Loans outstanding qualified to programs designed to promote small business and community development $ (billions) $0.033 $1.6 Down payment assistance $ (millions) $5.8 $4.1 73 Community development lending and investments $ (billions) $3.3 $1.3 26 Strengthening Our Communities Philanthropic donations Meals provided $ (millions) # (millions) $29.8 2.0 $40.6 4.6 80 80 People financially educated (since 2004) # (millions) 2.6 2.7 76-78 Hours of community service # 51,727 97,05 8 79 8 Feature launched in June 2021. 9 Includes users who logged in at least once in the last 90 days. 1515 INTRODUCTION Environment Social Governance Introduction Contents Economic