How do I get reimbursed? Submit a claim and documentation to Navia Benefit Solutions using our online claim submission tool or mobile app; or complete a claim form to send by email, fax, or mail. Include documentation for your expenses. For each claimed expense, your documentation must show the date of service, cost, and the type of expense you are claiming. Bills from your providers or statements from your insurance company are typical forms of documentation. • Expenses must occur during the plan year and while you are an active participant in the plan. • You cannot receive reimbursement for any expense that occurs before the effective date of your enrollment. • An expense is “incurred” when the medical care is provided or the eligible item is purchased – not when you are billed, charged, or when you pay for the medical care. Navia Benefit Solutions will process your claim within a few business days and reimburse you by check or deposit into your checking or savings account. If your claim requires further documentation, processing time will increase. The Navia Benefits Card This debit card is a convenient way to pay for eligible out-of-pocket medical expenses for you, your spouse and your qualified dependents Rather than filing a claim and waiting for reimbursement for your out-of-pocket eligible expenses, you can use the debit card at participating merchants to pay your provider directly. The expense is deducted from your Medical FSA balance. You may request a debit card when you enroll, or through the Navia Benefit Solutions website. If you enroll in both the Medical FSA and DCAP, the same debit card will work for both benefits. Need more information? Read the PEBB Medical FSA, Limited Purpose FSA, and DCAP enrollment guides at pebb.naviabenefits.com. Navia Benefit Solutions Online Visit us at pebb.naviabenefits.com for useful tools and information. You can: • Research eligible expenses • Access forms • View general information about these benefits • Use the Tax Savings Calculator • Submit claims Once you are enrolled in the plan, you can register your account to see your plan information, including claims details, online. Questions? Customer service agents are available to answer your questions, Monday through Friday, 5 a.m. to 5 p.m. PST. Navia Benefit Solutions Customer Service Local Phone: 425-452-3500 Toll-free Phone: 1-800-669-3539 Email: [email protected]