→ Developing Safe Products As we continue to transform mobility through new technology platforms, we are committed to incorporating safety every step of the way. The safety of our employees and customers is of the utmost importance. Decision-making for safety issues includes executives at the highest levels of the company and engages employees at every level to identify potential vehicle safety issues. The vice president of global product safety and systems leads the product safety organization and is accountable for developing GM’s vehicle safety systems, confirming and validating our vehicle safety performance, identifying emerging issues and conducting field actions, including recalls. Global Product Safety Management Process INVESTIGATE & ANALYZE Robust teams of internal product investigators and safety forensic engineers help identify and investigate potential vehicle safety issues. A data analytics team merges multiple inputs—such as Speak Up For Safety submissions and dealer service records—to build a unique, comprehensive database. Through statistical analysis and machine learning models, potential issues are identified early by linking key information from disparate data sources. REVIEW Appropriate levels of management, up to senior leadership, review issues. When a decision is made for a recall, a cross-functional team initiates all necessary actions to inform appropriate government agencies, dealers and customers. EXECUTE The team supplies a remedy to the customer free of charge and provides follow-up communication to customers to encourage them to get the repair. Completion rates are monitored and shared where appropriate with government agencies. Meanwhile, Global Product Safety and Systems improves cross-system integration and addresses functional safety and compliance in the vehicle development process. GM Safety & Noncompliance Recalls (Number of Recalls) Number of Global Recalls with <10,000 Vehicles Global recalls that involve fewer than 10,000 vehicles are one way we measure the effectiveness of our safety quality management process. The ability to catch more issues early—with a relatively low volume of vehicles affected—and act swiftly is positive. The data above is also included in the total vehicle volume of safety and noncompliance recalls. GM Safety & Noncompliance Recalls (Vehicle Volume in Millions) 2020 2021 1 2019 2018 2017 1.8 1.6 8.6 7.3 4.2 2.2 2.1 1.4 9.7 9.3 Global North America 1 Includes 7M Takata airbag-related recalls. Learn more about our product development process in Earning Customers for Life . Skip Navigation Introduction Reducing Emissions Design for Environment Technology Customers Safety Diverse Workforce Human Rights Supply Chain Communities Governance 2021 SUSTAINABILITY REPORT 54