36 The Hershey Company | 2021 ESG Report Responsible Sourcing and Human Rights The Big Picture Our Company Cocoa Responsible Sourcing and Human Rights Environment Our People Youth Community About This Report Grievance Mechanisms Some specific examples of how we Training and Access to Remedy provided remedy in 2021 include: • Repayment of the cost of uniforms to contract To fully embed a human rights culture within our We provide access to effective remedy, in workers in our India facility. company and across our value chain, we have line with the UNGPs, when our business may • Provision of birth certificates, school kits and committed to training 100% of our procurement cause or may contribute to adverse human bridging classes through the CLMRS system. professionals on human rights. The training rights impacts. We also use our influence with covers Hershey’s salient human rights issues suppliers and business partners to encourage More detailed information on our human rights — including forced labor and child labor — the provision of remedy when we find issues due diligence approach, the results of our risk the UNGPs, human rights considerations in linked to our supply chain. assessment process and our work with Verité purchasing practices and how to be an internal We implemented mechanisms that enable our can be found on our website and in our Modern champion for human rights. employees and other individuals in our supply Slavery Statement. In 2021, we maintained our commitment to chain to report grievances and seek resolution. training 100% of procurement professionals Our mechanisms do not prevent complainants on human rights. We also expanded the from using other channels or procedures, such requirement to our international supply chain as local law enforcement agencies, to resolve and licensing teams as well as to The Hershey their issue where relevant. We also partner with Experience, our global retail operations. As other organizations to help prevent, mitigate of December 2021, 93% of required Hershey and remedy adverse human rights impacts. employees have taken the human rights training and have achieved the required score of 80% Some of our primary grievance or higher to pass. Since its launch, nearly 1,400 mechanisms include: Hershey employees have successfully completed • Hershey’s Concern Line (available in more the training. than 47 languages), which is primarily geared toward our employees but is also accessible to our suppliers and other stakeholders. • The requirement that our direct suppliers have grievance mechanisms, which we validate via social compliance audits and our cocoa and palm oil supplier sustainability assessments. • Our public Palm Oil Grievance Process. • Grievance mechanisms made available through certification bodies or standards- setting organizations.