Intercom on Jobs-to-be-Done Drawing together the most valuable lessons we’ve learned so far, Intercom on Jobs-to-be-Done helps you understand the real job customers are using your product for. • • • If you’d like to read more, we regularly share our thoughts on Jobs-to-be-Done, product management, design and startups on our blog, Inside Intercom. Thanks to John Collins, Adam Risman, Ruairí Galavan, and Zara Burke for their help creating the book. Design and illustrations: Matt Yow © 2017 Intercom Inc. ISBN 978-0-9861392-3-9 Long paragraphs of impenetrable legal warnings aren’t really our style so we’ll keep it simple. Please don’t share this book, rip off any content or imagery, or otherwise try to use it for your own gain. If you do share or write about it somewhere (which we actively encourage) please be sure to give Intercom appropriate credit and a link. 1