2024 Evidence of Coverage for WA PEBB Kaiser Permanente Senior Advantage 31 Chapter 2: Important phone numbers and resources Please note: If you send us a payment request and we deny any part of your request, you can appeal our decision. See Chapter 7, "What to do if you have a problem or complaint (coverage decisions, appeals, complaints)," for more information. METHOD Payment requests – contact information CALL 1-877-221-8221 Calls to this number are free. 7 days a week, 8 a.m. to 8 p.m. TTY 711 Calls to this number are free. 7 days a week, 8 a.m. to 8 p.m. WRITE Kaiser Permanente Claims Department Northwest Region P.O. Box 370050 Denver, CO 80237-9998 WEBSITE kp.org Section 2 — Medicare (how to get help and information directly from the federal Medicare program) Medicare is the federal health insurance program for people 65 years of age or older, some people under age 65 with disabilities, and people with End-Stage Renal Disease (permanent kidney failure requiring dialysis or a kidney transplant). The federal agency in charge of Medicare is the Centers for Medicare & Medicaid Services (sometimes called CMS). This agency contracts with Medicare Advantage organizations, including our plan. METHOD Medicare – contact information CALL 1-800-MEDICARE or 1-800-633-4227 Calls to this number are free. 24 hours a day, 7 days a week. TTY 1-877-486-2048 This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. Calls to this number are free. WEBSITE www.Medicare.gov This is the official government website for Medicare. It gives you up-to-date information about Medicare and current Medicare issues. It also has information about hospitals, nursing homes, physicians, home health 1-877-221-8221 (TTY 711), 7 days a week, 8 a.m. to 8 p.m.