Kaiser Permanente Senior Advantage Member Services METHOD Member Services—contact information CALL 1-877-221-8221 Calls to this number are free. 7 days a week, 8 a.m. to 8 p.m. Member Services also has free language interpreter services available for non-English speakers. TTY 711 Calls to this number are free. 7 days a week, 8 a.m. to 8 p.m. WRITE Kaiser Permanente Member Services 500 NE Multnomah St., Suite 100 Portland, OR 97232-2099 WEBSITE kp.org State Health Insurance Assistance Program A State Health Insurance Assistance Program (SHIP) is a state program that gets money from the federal government to give free local health insurance counseling to people with Medicare. Please see Chapter 2, Section 3, for SHIP contact information.