2024 Evidence of Coverage for WA PEBB Kaiser Permanente Senior Advantage 95 Chapter 7: What to do if you have a problem or complaint (coverage decisions, appeals, complaints) • Or you can make your complaint to both the Quality Improvement Organization and us at the same time. Section 9.5 – You can also tell Medicare about your complaint You can submit a complaint about our plan directly to Medicare. To submit a complaint to Medicare, go to www.medicare.gov/MedicareComplaintForm/home.aspx. You may also call 1-800-MEDICARE (1-800-633-4227). TTY/TDD users can call 1-877-486-2048. 1-877-221-8221 (TTY 711), 7 days a week, 8 a.m. to 8 p.m.