2024 Evidence of Coverage for WA PEBB Kaiser Permanente Senior Advantage 29 Chapter 2: Important phone numbers and resources Chapter 2 — Important phone numbers and resources Section 1 — Kaiser Permanente Senior Advantage contacts (how to contact us, including how to reach Member Services) How to contact our plan's Member Services For assistance with claims, billing, or membership card questions, please call or write to Senior Advantage Member Services. We will be happy to help you. METHOD Member Services – contact information CALL 1-877-221-8221 Calls to this number are free. 7 days a week, 8 a.m. to 8 p.m. Member Services also has free language interpreter services available for non-English speakers. TTY 711 Calls to this number are free. 7 days a week, 8 a.m. to 8 p.m. WRITE Kaiser Permanente Member Services 500 NE Multnomah St., Suite 100 Portland, OR 97232-2099 WEBSITE kp.org How to contact us when you are asking for a coverage decision about your medical care A coverage decision is a decision we make about your benefits and coverage or about the amount we will pay for your medical services. For more information on asking for coverage decisions about your medical care, see Chapter 7, "What to do if you have a problem or complaint (coverage decisions, appeals, complaints)." METHOD Coverage decisions about medical care – contact information CALL 1-877-221-8221 Calls to this number are free. 7 days a week, 8 a.m. to 8 p.m. TTY 711 Calls to this number are free. 7 days a week, 8 a.m. to 8 p.m. 1-877-221-8221 (TTY 711), 7 days a week, 8 a.m. to 8 p.m.