Shareholders We meet throughout the year with shareholders in various forums to encourage ongoing, meaningful dialogue about the issues they find most important. We report shareholder feedback regularly to our Board, which in turn evaluates feedback year-round. Since our 2020 Annual Meeting, we have proactively reached out to shareholders representing nearly 61% of our outstanding common stock and engaged with shareholders representing approximately 38% of our outstanding common stock. Our Independent Chair also led engagements with certain shareholders. We discussed a wide range of topics with our shareholders, including, among others: • Board oversight, refreshment and diversity • COVID-19 response efforts • Sustainability and ESG • Pay for performance alignment • Human capital management • Controlled substances monitoring program developments • Lobbying expenditures and activities The ongoing communication with shareholders informs our evaluation and enhancement of our policies, practices and disclosures. Introduction Stories Employees Access Equity Climate Operations >Table of Contents | 57 FY21 Impact Report