Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly Our Approach Governance A key facet of our purpose is giving MetLife’s go-to-market strategy is regional customers confidence. As society faces [U.S.; Latin America (LATAM); Europe, growing financial, mental, social and Middle East and Africa (EMEA); and Asia] physical concerns, we provide solutions and each regional head reports to the CEO. that meet diverse and evolving needs. We have internal guidelines in place for Increasingly, sustainability lies at the core of product development and marketing that those needs. To help customers fulfill their are designed to ensure compliance with purpose—and in turn to help us fulfill ours— all applicable local regulations, while also MetLife must innovate to embed ESG factors taking into account diversity of perspectives into our products and services, thereby and experiences, including compliance with ingraining sustainability in our business. This the Americans with Disabilities Act of 1990. can include: • Empowering underserved populations— Prioritizing improved access to and ease of use of our products that enhance lives; $ • Supporting wellness—Securing individuals’ 35 billion and families’ health and well-being; paid out to policyholders through claims and benefits in 2021 • Protecting the environment—Taking bold action on climate change to protect our customers’ futures; Over the course of 2021, COVID-19 claims totaled • Delivering for our customers—Providing $ dependable customer service and 2 billion globally information; and • Sharing insights that address employee well-being—Contributing research, information and insights on important societal issues. 2021 SUSTAINABILITY REPORT 27