Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly GRI Standard Index Disclosure Number Disclosure Title Response/Reference Stakeholder Engagement 102-40 List of stakeholder groups Appendix >> Stakeholder Engagement Letter from Chairman of the Board: 2022 Proxy Statement We consider our stakeholders to include investors and shareholders, customers, employees, governments and regulators, and the communities where we operate. 102-41 Collective bargaining agreements We do not closely track this metric due to differing definitions of collective bargaining agreements across locations. Some of our non-U.S. (non-agency) employees are covered, while in the United States, we do not have a collective bargaining agreement covering employees. MetLife’s Statement on Human Rights 102-42 Identifying and selecting stakeholders We primarily engage with stakeholders who have a high impact on, and who are most affected by, MetLife’s business operations. 102-43 Approach to stakeholder engagement Appendix >> Stakeholder Engagement Letter from Chairman of the Board: 2022 Proxy Statement MetLife’s Statement on Human Rights Investors: Engagement via annual and required SEC filings, investor presentations, roadshow participation and direct interaction. Employees: Employee surveys annually (including our global organizational health survey), annual performance reviews and direct conversations with supervisors/managers. Governments: Engagement on a continual basis at the international, national, regional and local level and participation in industry associations on an annual membership basis. Communities: Engagement via MetLife Foundation activities and employee volunteerism. Customers: Engagement via direct outreach and conversations (continual), customer satisfaction surveys (including Net Promoter Surveys) and responses to RFPs. 102-44 Key topics and concerns raised 2022 Proxy Statement, page 10 2021 SUSTAINABILITY REPORT 120