Sustainability For Our For Our Creating Value For the For Our Managing Appendix at MetLife Workforce Customers as an Investor Environment Communities Responsibly Culture: Talent, Trust and Dialogue IT ALL STARTS WITH OUR TALENT We know that when our people grow, we grow as a company. That’s why we stand firmly behind every employee with support and development that meets their individual needs. We recognize that these needs are changing, and that is why we continually look at contemporary talent practices and how our ecosystem unleashes our ability to access and engage talented employees. TRUST STRENGTHENS WITH OPEN DIALOGUE, WHERE ALL VOICES MATTER The work of building our purpose-driven, inclusive culture starts with trust. Trust permits us, as a team, to be curious, forthcoming, open, imaginative, confident and inclusive. We accelerate building trust and open dialogue through: • Global networks where executive and senior leaders across the organization connect to further shape and align to the strategy, build capabilities and provide voice and feedback on how we operate, our culture and our future; • Let’s Talk Live! monthly, CEO-driven global town halls where information is shared with all employees, questions are asked and all are answered; and • MyVoice, MetLife’s powerful employee survey and listening program that amplifies the voice of our employees and informs action-oriented solutions. ALL IS POSSIBLE WHEN WE WORK TOGETHER Trust and open dialogue allow us to create a world where all is possible when we work together. At MetLife, we are driven by winning together through collaboration and aligned goals and objectives. Guided by empathy to treat one another with respect and care, we work to make positive differences in the lives of our customers and communities, all underpinned by embracing change to grow our business in the right way. 2021 SUSTAINABILITY REPORT 15